Privacy Policy

This Privacy Policy describes how Mod Pizza (referred to herein as "we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at modpizzza.click, place an order, use our digital services, or otherwise interact with us. This policy also explains your rights regarding your personal data and how you can exercise them.

We are committed to protecting your privacy and handling your personal information in a transparent, responsible, and lawful manner. By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

1. Company Information and Data Controller

The entity responsible for the collection and processing of your personal data under this Privacy Policy is:

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us using the information provided above. We will make every effort to respond to your inquiry promptly and in accordance with applicable law.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at modpizzza.click
• Registered account holders and loyalty program members
• Customers who place orders online, via mobile, or in-store
• Individuals who contact us for customer service or support
• Users who subscribe to our newsletters, promotional emails, or SMS marketing
• Participants in surveys, contests, sweepstakes, or promotional events we may conduct
• Any other individual who provides personal information to us through any channel

This policy does not apply to the practices of third-party companies, websites, or services that we may link to or integrate with. We encourage you to review the privacy policies of those third parties separately.

3. Information We Collect

We collect various categories of personal information, depending on how you interact with us. The following outlines the types of data we may gather:

3.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Mailing address and delivery address
• Date of birth (for age verification and birthday promotions)
• Username and password (for account holders)
• Profile photo (if optionally provided)

3.2 Payment and Financial Information

When you make a purchase through our website or app, we collect:

• Credit or debit card details (processed securely through our payment processor; we do not store full card numbers)
• Billing address
• Digital wallet information (e.g., Apple Pay, Google Pay)
• Transaction history and order details
• Gift card numbers and redemption history

3.3 Usage and Interaction Data

When you visit our website or use our digital services, we automatically collect certain information about your interactions, including:

• Pages visited, time spent on pages, and links clicked
• Search queries entered on our website
• Menu items browsed and added to cart
• Order preferences, customizations, and dietary choices
• Frequency and timing of visits
• Referral source (how you arrived at our website)
• Features accessed within our mobile application

3.4 Device and Technical Information

We collect technical information from the devices you use to access our services, including:

• IP address
• Browser type and version
• Operating system and device type (desktop, tablet, mobile)
• Screen resolution and display settings
• Unique device identifiers
• Mobile advertising identifiers (IDFA, GAID)
• Crash reports and performance data from our mobile application
• Time zone and language settings

3.5 Location Information

With your permission, we may collect:

• Precise geolocation data (GPS coordinates) to help you find nearby locations and facilitate delivery
• Approximate location derived from your IP address
• Location preferences you manually set in our app or website

3.6 Communications Data

When you contact us for support or feedback, we collect:

• Content of emails, chat messages, or support tickets you send us
• Records of phone calls (where permitted by law)
• Survey responses and feedback submissions
• Social media messages and comments directed at our accounts

3.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior. Please refer to Section 9 of this policy for detailed information on cookies and how to manage them.

3.8 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or interact with our social media presence)
• Third-party delivery partners (e.g., DoorDash, Uber Eats) when you place orders through their platforms
• Marketing partners and advertising networks
• Data analytics providers
• Publicly available sources

4. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup
• Managing your account and loyalty program membership
• Processing payments and preventing fraud
• Sending order confirmations, receipts, and delivery updates
• Providing customer support and responding to your inquiries
• Facilitating gift card purchases and redemptions

4.2 Personalization and Customer Experience

• Personalizing menu recommendations based on your past orders and preferences
• Saving your favorite orders and customizations for convenient reordering
• Remembering your location preferences for faster ordering
• Tailoring our website content and interface to your preferences

4.3 Marketing and Promotional Communications

• Sending promotional offers, discounts, and special deals (with your consent where required)
• Delivering personalized marketing based on your order history and preferences
• Notifying you of new menu items, limited-time offers, and seasonal promotions
• Sending birthday and anniversary rewards
• Conducting loyalty program communications

You may opt out of marketing communications at any time. See Section 10 for details on how to exercise your rights.

4.4 Analytics and Service Improvement

• Analyzing website traffic and user behavior to improve our digital platforms
• Conducting market research and customer satisfaction surveys
• Identifying technical issues and improving app and website performance
• Understanding which menu items are most popular and informing business decisions
• Developing new products, features, and services

4.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Preventing, detecting, and investigating fraud, abuse, and security incidents
• Enforcing our Terms of Service and other agreements
• Responding to legal process, subpoenas, or government requests
• Protecting the rights, safety, and property of Mod Pizza, our customers, and the public

4.6 Business Operations

• Maintaining accurate business records
• Conducting internal audits and quality assurance
• Supporting mergers, acquisitions, or other business transactions (see Section 5)

5. Sharing of Personal Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

5.1 Service Providers and Vendors

We work with carefully selected third-party service providers who assist us in operating our business. These may include:

• Payment processors (e.g., Stripe, Square) for secure transaction processing
• Delivery platform partners for order fulfillment and last-mile delivery
• Cloud hosting and IT service providers for website and application infrastructure
• Email and SMS marketing platforms for communications management
• Analytics providers (e.g., Google Analytics) for website performance analysis
• Customer support platforms for managing support tickets and inquiries
• Fraud prevention services for detecting and preventing unauthorized transactions

All third-party service providers are bound by contractual obligations to keep your personal information confidential and to use it only for the purposes for which it was shared. We do not permit our service providers to use your data for their own marketing purposes.

5.2 Legal Requirements

We may disclose your personal information when we believe disclosure is required or permitted by law, including:

• In response to a valid subpoena, court order, or other legal process
• To comply with applicable laws, regulations, or government investigations
• To protect our legal rights or defend against legal claims
• To prevent fraud, threats to personal safety, or illegal activity

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other business transition, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change in accordance with applicable law and update this Privacy Policy accordingly.

5.4 Advertising and Marketing Partners

We may share aggregated, de-identified, or pseudonymized data with advertising partners to help us deliver relevant advertisements. This data does not directly identify you. For targeted advertising based on your browsing behavior, please see our cookie information in Section 9.

5.5 California-Specific Disclosures (CCPA/CPRA)

In compliance with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents should note:

• We do not sell your personal information as defined under the CCPA/CPRA.
• We may share personal information with third parties for cross-context behavioral advertising. California residents have the right to opt out of such sharing.
• We have not sold or shared the personal information of consumers we know are under 16 years of age.

6. Data Security Measures

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• Encryption: All data transmitted between your browser and our servers is protected using industry-standard Transport Layer Security (TLS/SSL) encryption.
• Data encryption at rest: Sensitive data stored in our databases is encrypted using AES-256 encryption standards.
• Secure payment processing: Payment data is handled by PCI-DSS compliant processors and is never stored in its complete form on our systems.
• Access controls: We implement role-based access controls to ensure that only authorized personnel can access your data.
• Multi-factor authentication: We require multi-factor authentication for internal systems access.
• Regular security testing: We conduct regular vulnerability assessments and penetration testing.

6.2 Administrative Safeguards

• Employee training on data privacy and security best practices
• Data access restricted to personnel with a legitimate business need
• Confidentiality agreements with employees and contractors
• Incident response plan for data breaches

6.3 Limitations

Despite our best efforts, no method of data transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your personal information. In the event of a data breach that affects your rights, we will notify you as required by applicable law, including applicable state breach notification laws.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your data is no longer required, we will securely delete or anonymize it in accordance with our data retention schedule.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable United States privacy laws, including the CCPA/CPRA for California residents.

8.1 Rights Available to All Users

• Right to Know/Access: You have the right to request information about the personal data we hold about you, including the categories of data, purposes of processing, and third parties with whom we share it.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information about you.
• Right to Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.

8.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the CCPA/CPRA:

• Right to Opt Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information, but you may opt out of data sharing for advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information (such as precise geolocation data) to what is necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices, or provide a lower quality of service because you exercised your privacy rights.
• Authorized Agent: You may designate an authorized agent to submit a request on your behalf. We may require verification of the agent's authorization.

8.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: modpizzza.click

We will acknowledge your request within 10 business days and respond substantively within 45 calendar days. If we require additional time (up to 90 days total), we will inform you of the extension and the reason for the delay in writing.

We may need to verify your identity before processing your request. Verification may involve providing certain identifying information that we can match to our records. We will not use the information you provide for verification for any other purpose.

9. Cookie Usage and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver relevant advertising. This section provides a brief overview; for complete details, please refer to our separate Cookie Policy.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the operation of our website, such as maintaining your login session and shopping cart contents. These cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: Used to collect information about how visitors use our website, helping us identify areas for improvement. Data collected is aggregated and anonymized.
• Functionality Cookies: Allow our website to remember your preferences, such as your preferred location, language, and ordering preferences.
• Marketing and Advertising Cookies: Used to deliver advertisements that are relevant to you and your interests, including retargeting ads across other websites.

9.2 Managing Cookie Preferences

You can manage your cookie preferences at any time through:

• Our cookie consent tool available on our website
• Your browser settings (note: disabling certain cookies may affect website functionality)
• Opt-out tools provided by third-party analytics providers (e.g., Google Analytics Opt-out Browser Add-on)
• The Digital Advertising Alliance (DAA) opt-out tool at optout.aboutads.info

10. Marketing Communications and Opt-Out

We may send you marketing communications, including email newsletters, promotional offers, SMS text messages, and push notifications (if you have enabled them). We send such communications with your consent or where permitted by applicable law.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any promotional email we send you
• Replying "STOP" to any SMS/text message from us
• Updating your communication preferences in your account settings
• Contacting us directly at [email protected]

Please note that even if you opt out of marketing communications, we will continue to send you transactional messages necessary to fulfill your orders and manage your account (such as order confirmations and receipts).

11. Children's Privacy

If you are under 18 years of age, please do not use our website or provide any personal information to us. If you are a parent or guardian and believe that your child under the age of 18 has provided personal information to us without your consent, please contact us immediately at [email protected], and we will take prompt steps to delete such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly target our marketing or services to minors. Our website does not contain features specifically designed to attract or collect information from children.

12. International Data Transfers

Mod Pizza is based in the United States, and the information we collect is primarily governed by United States law. Our website and services are directed at residents of the United States.

However, as a result of our use of cloud-based service providers and partners, your personal information may be processed or stored on servers located outside of your state of residence. All such transfers are conducted in accordance with applicable privacy law.

If you are located outside of the United States and choose to use our services, please be aware that your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your jurisdiction. By using our services, you acknowledge and consent to this transfer.

We take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy when transferred to third parties or across borders, including the use of standard contractual clauses and data processing agreements with our service providers.

13. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and other services that are not owned or controlled by us. This Privacy Policy applies only to information collected by Mod Pizza through modpizzza.click and our associated services.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every website you visit. Clicking on a third-party link will take you to that third party's website, governed by their own privacy policies.

14. Social Media and Online Reviews

We maintain a presence on various social media platforms. Any information you share publicly through these platforms or directly with us via social media is subject to the privacy policies of those platforms, as well as our own. We may engage with your public posts, reviews, or comments about our products and services.

Please be aware that information shared publicly on social media platforms is visible to others and is outside the scope of protection offered by this Privacy Policy. We recommend reviewing the privacy settings of any social media platform you use.

15. California "Shine the Light" Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents to request and obtain from us information about the personal information (if any) we have shared with third parties for their own direct marketing purposes during the immediately preceding calendar year.

California residents who wish to make such a request may contact us at [email protected] with "Shine the Light Request" in the subject line. Please provide your name and California address in the body of the email, and we will respond within 30 days.

16. Do Not Track (DNT) Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not wish to have your online activity tracked. At this time, our website does not respond to DNT signals because there is no universally agreed-upon standard for how websites should respond to such signals.

We will update this policy if and when a standard for DNT compliance is established and we choose to adopt it. In the meantime, you may use the cookie management tools described in Section 9 to limit tracking on our website.

17. How to File a Complaint

If you believe that we have not handled your personal information in accordance with applicable privacy law or this Privacy Policy, we encourage you to contact us first so we can address your concern directly.

17.1 Contact Us

Please send your complaint or concern to:

• Email: [email protected]
• Subject Line: Privacy Complaint

We will acknowledge your complaint within 10 business days and work to resolve it within 30 days.

17.2 Regulatory Complaints

If you are not satisfied with our response, you may have the right to file a complaint with a relevant regulatory authority. In the United States, applicable authorities include:

18. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or applicable law. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to registered account holders (where required by law)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after we post changes constitutes your acceptance of the updated Privacy Policy.

If you do not agree to the updated Privacy Policy, please discontinue use of our services and contact us to request deletion of your account and personal information.

19. Contact Information for Privacy Inquiries

For any questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact our privacy team using the information below: